As well as a fair, thorough and knowledgeable adjudication service, we hope to offer a satisfactory service to all users, 🧾 both consumers and operators.

If you believe that an IBAS adjudication is factually incorrect or has failed to take into account 🧾 key information which has the potential to alter the Adjudication Panel’s decision, please click here for details of our appeals 🧾 procedure.

Complaints About Our Service

The Independent Betting Adjudication Service (IBAS) aims to provide informed and impartial adjudications on disputes that arise 🧾 between licensed gambling operators and their customers. Our primary aim is to provide a high quality dispute resolution service which 🧾 meets the needs of our users but we set out to behave professionally, with respect and integrity throughout the process. 🧾 Similarly we expect those who use the service to treat our employees politely and respectfully too.